Your satisfaction is very important to us. If for any reason you are not satisfied with your Osmotics purchase, simply return the unused portion within 30 days of your order date and we will be happy to credit your account for the full amount of the purchase. We are unable to issue a return on product returned empty. If you purchased a collection, all products within the collection must be returned – partial returns will not be issued. Once your return has been received and process, you will receive a full refund of the cost of your purchase.

Please follow the below steps to ensure proper processing of your return:

1. Pack the products carefully, to avoid damage in transit, if available, include your original packing slip. If not, include a note with your full name, order number, date of order, phone number and email address.
2. Seal the package and take the package to a UPS office, local USPS office or give it your US Postal Service Mail Carrier. We recommend sending your return via UPS or insured parcel post for your protection and to ensure prompt delivery. We are unable to issue refunds if the product is not received by Osmotics.
3. Ship your return to

Osmotics Cosmeceuticals
Attn: Returns
15 Holt Drive
Stony Point, NY 10980

Shipping fees and return shipping fees are not refundable.

Returns are processed within 3 - 4 business days of receipt. Refunds on your credit cards can take up to 30 days, depending on your bank’s policies. If an order was purchased with a gift certificate, the refund will be issued as a store credit. We’re unable to refund the original cost of shipping and return shipping. Only products purchased through Osmotics.com may be returned. We are unable to issue a refund for products purchased through one of our retailers. If you purchased products through a retailer, we recommend contacting the retailer and inquire about their return policy.

If you have any questions, please contact us at 1-800-440-1411.